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Technical Support
IMC Networks offers free technical support for all our products and services.
Here you can request a Technical Support Ticket, search for product-specific documentation, software, tech bulletins or for optical power budgets for the entire IMC Networks product line.
Pre-Sales Support
For pre-sales inquiries, please contact our Fiber Consulting Services — it's a completely free service to help you get started on your next fiber networking project.
Request Technical Support
Fill out the short form to submit your Technical Support Request.
Your question will be answered shortly by a member of our support staff.
Search by Product
Find all supporting documentation based on product category and name. Browse through and download the latest revisions of installation manuals, firmware updates and product release notes.
Legacy Product Support Documents
Return Merchandise Authorization
Request an RMA number from our technical support representatives for products under warranty prior to shipping products to IMC Networks. Products under warranty are currently those manufactured since January 1999, which have a six year warranty. View Warranty Policy
Charges may be applicable if the product has sustained damage due to abuse. IMC Networks may issue out of warranty products an RMA, but each product will incur a fee of $75 plus any components.
IMC Networks Visio Equipment Shapes
We've compiled a comprehensive set of Visio stencils that allow you to easily create detailed and accurate network diagrams, network documentation, proposals and presentations.
Tech Bulletins
IMC Networks is committed to informing you of bug fixes, firmware upgrades and any other technical news through the Tech Bulletin Archive.
Contact Technical Support
- Email Technical Support
- Telephone: 1-800-624-1070 in the USA
- 1-949-465-3000 outside USA
- 8:00 AM to 5:00 PM, Monday through Friday (PST/PDT)
- Fax: 1-949-465-3020, 24hrs / 7 Days a Week