Site Map

Product Links Select Product AccessConverter AccessEtherLinX Accessories CCTV Converter Giga-MiniMc IE-Giga-MiniMc IE-MiniFiberLinX-II IE-MiniMc IE-ModeConverter IE-PowerTray/18 iMcV-DS3/E3-LineTerm iMcV-DS3/E3/STS-1 Repeater iMcV-FiberLinX-II iMcV-Giga-FiberLinX-II iMcV-Giga-MediaLinX iMcV-Gigabit iMcV-LIM Series iMcV-MediaLinX iMcV-PIM iMcV-PSE-MidSpan iMcV-S2MM, M2MM, S2SM iMcV-T1/E1/J1 Repeater iMcV-T1/E1/J1-LineTerm iMcV-WDM iMediaChassis McBasic Series McLIM, McPIM & McGigabit McPC Series MediaChassis & IE-MediaChassis MiniMc MiniMc-Gigabit PD-Switch PSE-McBasic SFP

Distributor Links Select Country Argentina Australia Austria Belarus Belgium Bolivia Bosnia/Herzegovina Botswana Brazil Canada Caribbean Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hong Kong Hungary Iceland India Israel Ivory Coast Japan Korea Latvia Lithuania Luxembourg Malaysia Mauritius Mexico Netherlands New Zealand Nicaragua Norway Panama Peru Poland Portugal Russia Saudi Arabia Slovenia South Africa Spain Sweden Switzerland Thailand Turkey UAE United Kingdom United States of America Uruguay Vietnam

Return Merchandise Authorization Policy

The following outlines IMC Networks' policy on Return Merchandise Authorizations and Advanced Replacements. Please read this policy completely. Closely following this policy will insure that your IMC Networks' product is repaired and returned to you quickly.

Before you Return any Merchandise to IMC Networks you must first obtain an RMA Number from Tech Support.

To obtain an RMA Number from Tech Support you will first need:

1. The Product's Seven ( 7 ) digit Part Number
2. The Product's Four ( 4 ) digit Date Code
3. Or the bar coded Serial Number
4. A Detailed Description of the problem

An RMA Number is unique and will only be issued once. RMA Numbers expire 90 days from the date of issue. If you fail to Ship the Return Merchandise to IMC Networks within 90 days a new RMA Number is required, and the process must start again.

When shipping an RMA to IMC Networks please include the following:

1. The RMA Number in the Package
2. The RMA Number on the Shipping Label
3. The Product Authorized to be Returned
4. A Detailed Description of the problem
5. Proof of Purchase
6. Do not Partial Ship the RMA
7. Do not include the Power Cord.

Please package your RMA carefully. Abused or otherwise Mistreated Equipment is not covered by IMC Networks' Warranty, and is subject to a repair charge. Charges for Repairs must be authorized before any work is completed. If this is the case, Tech Support will contact you.

IMC Networks offers Advanced Replacement Equipment for Products Purchased within the last 90 days. Advanced Replacements will be issued for like product only. An invoice for the full value of the product or products will be issued to you. Domestic customers have 30 days to complete the RMA and international customers have 90 days. Once the correct product or products arrive a credit memo will be issued to you.

If IMC Networks receives equipment different from that which was authorized in the RMA, Client Services will contact you. Client Services will determine, based on policy, to either:

1. Accept the shipment
2. Reject the shipment and ship the package directly back to you

The Customs Department has specific rules about international imported and exported shipments.

You may contact Tech Support on the status of your repair. You may contact Client Services on the status of your shipment.

IMC Networks thanks you for following this policy closely. Any variance from the above will greatly impact how quickly the products are repaired and returned to you.