Warranty Policy
IMC Networks warrants to the original end-user purchaser that all products (excluding SFPs which have a 1-year warranty) EXCLUSIVE OF SOFTWARE, shall be free from defects in materials and workmanship under normal and proper use in accordance with IMC Networks' instructions and directions for a period of six (6) years after the original date of purchase. This warranty is subject to the limitations set forth below.
At its option, IMC Networks will repair or replace at no charge the product, which proves to be defective within such warranty period. This limited warranty shall not apply if the IMC Networks product has been damaged by unreasonable use, accident, negligence, service or modification by anyone other than an authorized IMC Networks Service Technician or by any other causes unrelated to defective materials or workmanship. Any replaced or repaired products or parts carry a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.
Advanced Replacement will also require the end user to be invoiced for the product as well as shipment.Credit will be issued once the faulty unit has been received and evaluated by IMC Networks. Faulty products are due within 90 days of receipt for International customers, and 30 days for Domestic customers.
To receive in-warranty service, the defective product must be received at IMC Networks no later than the end of the warranty period. If a product is 90 days old or less, deeming it an out of box failure, then an Advanced Replacement is issued. The product must be accompanied by proof of purchase, satisfactory to IMC Networks, denoting product serial number and purchase date, a written description of the defect and a Return Merchandise Authorization (RMA) number issued by IMC Networks. No products will be accepted by IMC Networks, which do not have an RMA number. For an RMA number, contact IMC Networks at PHONE: (949) 465-3000 or (800) 624-1070 (in the U.S. and Canada) or FAX: (949) 465-3020. The end-user shall return the defective product to IMC Networks, freight charges prepaid. The shipping instructions in CRMA documentation are included with each issuance via e-mail End-user agrees to accept all liability for loss of or damages to the returned product during shipment. IMC Networks shall repair or replace the returned product, at its option, and return the repaired or new product to the end-user, freight prepaid, via method to be determined by IMC Networks.
IMC Networks shall not be liable for any costs of procurement of substitute goods, loss of profits, or any incidental, consequential, and/or special damages of any kind resulting from a breach of any applicable express or implied warranty, breach of any obligation arising from breach of warranty, or otherwise with respect to the manufacture and sale of any IMC Networks product, whether or not IMC Networks has been advised of the possibility of such loss or damage.
EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, IMC NETWORKS MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS IMC NETWORKS PRODUCT, INCLUDING WITHOUT LIMITATION ANY SOFTWARE ASSOCIATED OR INCLUDED. IMC NETWORKS SHALL DISREGARD AND NOT BE BOUND BY ANY REPRESENTATIONS OR WARRANTIES MADE BY ANY OTHER PERSON, INCLUDING EMPLOYEES, DISTRIBUTORS, RESELLERS OR DEALERS OF IMC NETWORKS, WHICH ARE INCONSISTENT WITH THE WARRANTY, SET FORTH ABOVE. ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THE EXPRESS WARRANTY STATED ABOVE.
Every reasonable effort has been made to ensure that IMC Networks product manuals and promotional materials accurately describe IMC Networks product specifications and capabilities at the time of publication. However, because of ongoing improvements and updating of IMC Networks products, IMC Networks cannot guarantee the accuracy of printed materials after the date of publication and disclaims liability for changes, errors or omissions.
